Q: Is my credit card secure?
Yes, we utilize a variety of security measures to maintain the privacy and safety of your personal information. Using your credit card at KhanaPakana.com is guaranteed safe. KhanaPakana.com does not scan, capture or store the credit card information at all. The credit card information is only used by the payment Gateway service providers PayPal, Google Checkout or Amazon payment; the most advanced and trusted names in online payment processing. Please refer to our Site Security Page for further details.
Q: What payment methods do you accept?
KhanaPakana.com accepts Visa, MasterCard, Discover, American Express, and PayPal.
Q: Will you share my information with anyone?
We value your privacy. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use.
Q: Do you sell authentic brands?
KhanaPakana.com only sells authentic and quality brand products.
Q: Why should I buy from KhanaPakana.com?
You get peace of mind!
We are located in New York. It’s easy to contact us by e-mail or by phone (516) 858-4760.
Fast and free shipping!
We process most orders typically within 24-48 hours using standard, priority and express courier service of your choice. The actual shipping time may vary. Free shipping for qualified orders.
You get top quality customer service!
We strive to make you and all our customers happy. If you have any questions or comments, call us. We will do our best to assist you. We also welcome any feedback you provide us as we continuously look for ways to improve.
Q: What currency are the prices displayed in?
US dollars but you can also change the display currency to Canadian dollars, Pounds & Euro.
Q: When will my order ship?
All orders are shipped Monday to Friday excluding holidays, and all orders are shipped within 2-3 business days of purchase.
Q: I need my order fast do you offer Priority or Express?
Yes we offer both. For your item to go out Express that same day, your order must be submitted by 10am EST.
Q: Do you ship internationally?
Yes, we ship internationally. At checkout you will be able to choose your desired shipping method. For more information please refer to our Shipping and Returns policy page.
Q: When shipping internationally, will I be charged import duties and taxes?
Each Country has different import duties, customs and tax thresholds. You will be responsible for any such duties and/or taxes. For additional information, please contact your local customs office in your country.
Q: Do you ship to to PO Boxes?
Yes, but only for smaller orders. Larger orders are typically shipped to street addresses as we require a confirmation and signature on delivery.
Q: What happens if my package is delivered when I’m not home?
A 'signature on delivery' is required so please ensure that there will be someone to sign for the delivery at the specified shipping address. To avoid delays in delivering your parcel, we recommend having your item shipped to your work address if possible.
Q: Can I cancel or modify my order?
Once an order has been shipped it cannot be cancelled or modified. However if you need to change or cancel prior to getting shipped notification we will accommodate your request. To send requested changes please email us at orders@KhanaPakana.com or reply to the order confirmation email.
Q: Can I return my item?
Yes, you may return your item under certain circumstances. Please refer to our Returns Policy page for detailed information.
Q: What are pre-orders and how does it work?
When you pre-order an item, this product is reserved especially for you. Since your item is reserved, your credit card is charged at the time your order is placed. We deliver your order as soon as it arrives to our warehouse.
Has my order shipped?
Click the "My Account" link at the footer or top section of our site to check your orders status. You will also be notified via email when the order is shipped with courier and tracking number.
How do I track my order?
Click the "My Account" link at the footer or top section of our site to track your order.
My order never arrived
Click the "My Account" link at the footer or top section of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Please call us at (516) 858-4760 or email us orders@KhanaPakana.com
How do I create an account?
1) Click the "My Account" link at the footer section of our site.
2) Enter your email address.
3) Select "I am a new customer".
How do I edit my account information?
Click the "My Account" link at the footer section of our site to edit your account information.
I forgot my password.
Click the "My Account" link at the footer section of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Q: Do I have to pay sales tax?
You only have to pay sales tax if you are located in New York, USA for non-food related items such as colorants, incense and other household products.
Q: I have a question on my charges.
Click the "My Account" link at the footer or top section of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us at (516) 858-4760 or email us orders@KhanaPakana.com
Q: I need a copy of my receipt/invoice.
Click the "My Account" link at the footer or top section of our site to print invoices.
Q: When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
Q: Are all of KhanaPakana.com's products fresh?
Yes, all of our products are personally checked before shipment.
Remember, we are here to help and want to hear from you. For additional questions, concerns or comments with regards to the service you have experienced in placing orders on, or using, this website, please contact our customer services team at orders@KhanaPakana.com. By using our contact form, your information will be stored as a "ticket" in our system that can be tracked. Your comments/queries will be answered within 24-48 hours.